General Terms & Conditions of Sale

Effective Date: 30th Jan 2025
Last Updated: 30th Jan 2025

Welcome to algothermindia.com. These Terms and Conditions (“Terms”) govern your use of this Website and any services, products, or content offered by Algotherm India (referred to as “Company,” “we,” “our,” or “us”). By accessing, browsing, or using our Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. DEFINITIONS

- “User”: Any individual who accesses, browses, or uses the Website.
- “Customer”: Any User who makes a purchase from the Website.
- “Content”: All text, images, videos, graphics, product descriptions, and other materials on the Website.
- “Services”: Any services provided by Algotherm India, including product sales and customer support.

2. ELIGIBILITY

- By using this Website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
- If you are under 18 years old, you may only use the Website with the involvement of a parent or legal guardian.
- We reserve the right to refuse access if we suspect unauthorized, fraudulent, or illegal activity.

3. PRODUCTS & ORDERS

3.1 Product Information


- We strive to ensure that all product descriptions, images, and pricing information are accurate and up-to-date.
- However, we do not guarantee that product descriptions or other content are error-free, complete, or current.


3.2 Pricing & Payment


- All prices listed on the Website are in INR (Indian Rupees) and are subject to change without prior notice.
- We accept payments via [Credit/Debit Cards, UPI, Net Banking, Wallets].
- If a pricing error occurs, we reserve the right to cancel the order and notify you of the issue.


3.3 Order Acceptance & Cancellation


- We reserve the right to accept or reject any order at our discretion.
- Orders may be canceled due to unavailability, pricing errors, payment issues, or suspected fraudulent activity.
- If your order is canceled, we will notify you via email and issue a refund (if applicable).

4. SHIPPING & DELIVERY

- We offer standard and express shipping options across India.
- Shipping costs and estimated delivery times are displayed at checkout.
- Delays due to unforeseen circumstances (e.g., weather, courier issues) are beyond our control.
- If your order is delayed beyond the estimated delivery time, please contact our support team.


For more details, refer to our Shipping Policy below.

5. RETURNS & REFUNDS

- Customers may request a return or exchange within 7 days of receiving their order, subject to our return policy conditions.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
- Refunds will be processed within 7-10 business days after the return is approved.
 

For more details, refer to our Return & Refunds Policy below.

6. INTELLECTUAL PROPERTY RIGHTS

- All content on this Website, including logos, images, text, graphics, and product designs, is the property of Algotherm India and is protected by copyright, trademark, and intellectual property laws.
- Users may not copy, reproduce, distribute, or modify any part of the Website without our prior written consent.

7. USER CONDUCT

By using this Website, you agree NOT to:
 

- Violate any local, national, or international laws.
- Use the Website for any fraudulent or illegal activity.
- Post or transmit harmful content, including malware, spam, or offensive materials.
- Attempt to gain unauthorized access to our systems or interfere with Website operations.
 

If we determine that a User has violated these terms, we reserve the right to suspend or terminate access without prior notice.

8. LIMITATION OF LIABILITY

- We strive to provide accurate and reliable information, but we do not guarantee that the Website will be error-free or uninterrupted.
- Algotherm India will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Website or products.

9. THIRD-PARTY LINKS

- Our Website may contain links to third-party websites.
- We do not endorse or take responsibility for the content, policies, or practices of third-party sites.
- Users are encouraged to review third-party terms before engaging with external websites.

10. PRIVACY POLICY

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your data. By using our Website, you consent to our data practices as outlined in the Privacy Policy.

11. COOKIES POLICY

We use cookies and tracking technologies to enhance user experience. By using the Website, you consent to our use of cookies as described in our Cookies Policy.

12. CHANGES TO TERMS & CONDITIONS

- We reserve the right to update or modify these Terms at any time without prior notice.
- Changes will be posted on this page with the “Last Updated” date.
- Continued use of the Website after changes constitute acceptance of the updated Terms.

13. GOVERNING LAW & DISPUTE RESOLUTION

- These Terms are governed by the laws of India.
- Any disputes shall be resolved through arbitration in New Delhi, India.
- Users agree to submit to the exclusive jurisdiction of Indian courts for any legal matters arising from these Terms.

SHIPPING & DELIVERY POLICY

Effective Date: 30th Jan 2025
Last Updated: 30th Jan 2025

At Algotherm India, we are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines our procedures and terms regarding the shipment of products purchased through algothermindia.com. By placing an order, you agree to the terms set forth below.

1. SHIPPING LOCATIONS

- We currently ship to all major cities and towns across India.
- We do not offer international shipping at this time.
- If your delivery location is in a remote area, shipping times may be extended, and additional charges may apply.

2. SHIPPING METHODS & DELIVERY TIMELINES

We offer the following shipping options:


2.1 Standard Shipping


- Estimated delivery time: 5-7 business days from the date of dispatch.
- Available for all serviceable pin codes in India.


2.2 Express Shipping


- Estimated delivery time: 2-4 business days from the date of dispatch.
- Available for select cities with an additional shipping fee.


2.3 Same-Day/Next-Day Delivery


- Available only for select pin codes within Delhi - 110060.
- Orders must be placed before [cut-off time, e.g., 12 PM] for same-day delivery.
- Additional charges may apply.


Note: Delivery times mentioned are estimated and may be subject to delays due to unforeseen circumstances such as weather, holidays, courier delays, or other external factors.

3. ORDER PROCESSING TIME

- Orders are processed within 1-2 business days from the time of confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once the order is dispatched, you will receive an email/SMS/whatsapp notification with tracking details.

4. SHIPPING CHARGES

- Standard Shipping: Free for orders above ₹8000. A shipping fee of applicable charges will apply for orders below this amount.
- Express Shipping: Chargeable based on weight and delivery location.
- Same-Day/Next-Day Delivery: Additional fees apply as per service availability.

5. TRACKING YOUR ORDER

- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order using the tracking link provided or by visiting our courier partner’s website.
- If you experience issues with tracking your order, please contact our customer support at Email: accounts@algotherm.in Phone: 097170 38678.

6. FAILED DELIVERY ATTEMPTS

- If the courier is unable to deliver your order due to an incorrect address, unavailability, or customer unresponsiveness, a re-attempt will be made.
- If the delivery fails after multiple attempts, the package may be returned to us, and reshipping fees may apply.

7. DAMAGED OR MISSING ITEMS

- If you receive a damaged package or an item is missing, please contact us within 48 hours of delivery.
- Provide images of the damaged product and packaging to initiate a resolution.
- We will process replacements/refunds in accordance with our Return Policy as mentioned below.

8. DELAYED OR LOST SHIPMENTS

- In rare cases, orders may be delayed or lost due to courier issues.
- If your order does not arrive within the estimated delivery time, please contact us at Email: accounts@algotherm.in Phone: 097170 38678.
- If a shipment is confirmed as lost, we will offer a replacement or full refund as per your preference.

RETURNS & REFUNDS POLICY

Effective Date: 30th Jan 2025
Last Updated: 30th Jan 2025

At Algotherm India, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, this Returns and Refunds Policy outlines the conditions and procedures for returning products and requesting refunds. By purchasing from algothermindia.com, you agree to the terms stated below.

1. ELIGIBILITY FOR RETURNS

You may request a return under the following conditions:


- The product must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days from the date of delivery.
- The product must include all original tags, accessories, and proof of purchase.


1.1 Non-Returnable Items


- Products that have been used or tampered with.
- Items sold under final sale, clearance, or promotional discounts.
- Gift cards, digital products, and personalized/customized items.

2. RETURN PROCESS

To initiate a return, follow these steps:


- Request a Return: Contact our customer support at Phone: 097170 38678 within the return window.
- Provide Details: Share your order number, product details, and the reason for return. Attach images if the item is damaged or defective.
- Approval & Instructions: Our team will review your request and provide return instructions if eligible.
- Pack & Ship the Product: Securely pack the product in its original packaging and return it via our designated courier partner or a reliable shipping service.
- Inspection & Confirmation: Once we receive the returned product, we will inspect it and notify you about the refund status.

3. REFUNDS POLICY

3.1 Refund Eligibility


- Refunds are processed only after the returned product passes our quality check.
- If approved, the refund will be initiated to the original payment method within 7-10 business days.
- If the return is rejected due to non-compliance with our policy, the product will be sent back to you, and no refund will be issued.


3.2 Refund Method


- Credit/Debit Card Payments: Refund credited to the same card within 7-10 business days.
- UPI/Net Banking Payments: Refund processed within 5-7 business days.


Please note that shipping charges will not be refunded.

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please follow these steps:
 

- Contact our support team within 48 hours of delivery.
- Provide images/videos of the defective item and packaging.
- Upon verification, we will arrange a free replacement or full refund, based on your preference.

5. CANCELLATION POLICY

- Orders can be canceled before dispatch by contacting our support team.
- Once an order is shipped, it cannot be canceled, and the return process must be followed instead.
- If a canceled order is prepaid, the refund will be processed within 5-7 business days.

6. EXCHANGE POLICY

- We currently do not offer direct exchanges.
- If you need a different product, return the original item (if eligible) and place a new order.

RETURNS & REFUNDS POLICY

Effective Date: 30th Jan 2025
Last Updated: 30th Jan 2025

At Algotherm India, we strive to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, processing details, and related terms when purchasing from algothermindia.com.

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods for online purchases:


- Credit Cards (Visa, MasterCard, American Express, RuPay, etc.)
- Debit Cards
- Net Banking (via major banks in India)
- UPI & Mobile Wallets (Google Pay, PhonePe, Paytm, etc.)
- Online Payment Gateways (Razorpay, PayU, etc.)
- Cash on Delivery (COD) – We do not accept COD orders.

2. PAYMENT PROCESSING

- All payments are processed in Indian Rupees (INR).
- Transactions are secured with SSL encryption to protect your financial data.
- Once payment is successfully processed, you will receive an order confirmation email with payment details.
- In case of a payment failure, customers are advised to retry using an alternative method or contact their respective bank.

3. TAXES & ADDITIONAL CHARGES

- Prices displayed on our website are inclusive/exclusive of applicable taxes (GST, as per Indian regulations).
- Additional shipping charges may apply, which will be displayed at checkout.

4. PAYMENT SECURITY & FRAUD PREVENTION

- We use secure third-party payment gateways for transaction processing.
- Transactions flagged as suspicious may be held for verification or canceled.
- We reserve the right to refuse a transaction if fraudulent activity is suspected.

5. REFUNDS FOR PAYMENT ISSUES

- In case of a double charge or failed transaction, refunds will be processed within 7-10 business days.
- Refunds for canceled orders will be issued to the original payment method.
- If payment is deducted but no order confirmation is received, please contact our support team.

6. CHANGES TO THIS POLICY

We may update this Payment Policy periodically. Any changes will be reflected on this page with a revised Last Updated date.

7. CONTACT INFORMATION

For payment-related queries, please contact us at:


Email: accounts@algotherm.in
Address: 60/11, Gali Number 1, Old Rajinder Nagar, Rajinder Nagar, New Delhi, Delhi, 110060
Phone: 097170 38678

 

Thank you for choosing Algotherm India. We value your trust and ensure secure payment transactions!